Gale & Martin Review – Legit or Scammy Non-Gamstop Casino?
Okay, before we get on with the review, we need to answer the burning question: Who are Gale & Martin? Well, they are in fact a couple of cartoon superhero characters who seem to only exists in their own online casino. While other superheroes are out saving the universe, these two are busy making sure you have a fun time playing slots, tables games and more. Now we have got that out of the way, let’s take a closer look at what this fun-looking casino site has to offer to players in the UK and elsewhere.
Gale & Martin – A Valid Non-Gamstop Casino
Gale & Martin is one of many casinos that is registered as a non-Gamstop casino. What does that mean? Well, put simply, it means that UK players cannot self-exclude themselves from this casino. However, that doesn’t mean that Gale & Martin are not focused on responsible gambling, and there’s a section on the website dedicated to this. The Gamstop scheme is only available to UK-licensed casinos, while Gale & Martin is licensed in Curacao.
Their website states that UK players are prohibited but we found that it was still possible to register and play from the UK. However, the company is transparent about its non-UK licensed status and the need for players to ensure they comply with any local laws that may prevent them from playing. So wherever you are in the world, make sure you read the terms and conditions and only sign up if you are happy.
Geographical issues aside, Gale & Martin have been in operation for nearly five years and have built a reputation for offering a comprehensive choice of games and some great bonus offers.
No Limits when Depositing
Many non-UK licensed casinos do not set a deposit limit for players. When you sign up at Gale & Martin, you should have no such restrictions. However, they have the right to impose a minimum or maximum deposit amount for any transaction at any time. You may also request to place your own deposit limit on your account.
Payment Methods at Gale & Martin
Gale & Martin are comic book characters who always seem to have a smile on their face. But are their enough payment options to keep you grinning? The payments methods are listed on the main website page and include all the main options you would expect, with the exception of PayPal.
The good news is that they accept Visa, MasterCard and Maestro as well as Bitcoins and popular payment wallets such as Skrill and Neteller. As a result, most bettors will be able to fund their account with one of their existing wallets.
The following payment methods are listed on the site:
- Visa Electron
You can deposit in the currency of your choice, but you should be aware that your balance will be converted into Euros based on the exchange rate offered by the company at that time and may include a conversion fee.
Withdrawals are limited to €5,000 in a 30-day period. This may put off any high rollers who may be thinking of signing up. The timescale for withdrawals will depend on the method you use, and most transactions should be completed in one day while Bitcoin transactions should take minutes. However, the company advises allowing five-working days for payments to clear.
Gale & Martin Customer Service
So, do our superheroes offer super customer service? Well, there is no telephone number currently listed on the website, which may not please everyone. However, I have always preferred to use a live chat service and that is always just a click away on the Gale & Martin website. In my experience, you get connected to an agent real fast – maybe not superhero-fast but quick enough to satisfy the average customer. And most enquires are also dealt with in a flash.
There is also an email option. I prefer to use this option for general enquiries or for minor issues that do not need an immediate response. However, when I did use this option, I was surprised at how quickly they responded, so that’s another thumbs up for our casino heroes.
It is up to you which method of contact you choose. But having dealt with websites where you struggle to make contact with anyone, Gale & Martin certainly makes it easy to get in touch even if the options are limited compared to some other sites. The lack of a Frequently Asked Questions section is particularly disappointing and does not help to build trust with new customers.
Live Chat: 24/7
E-mail Address: [email protected]
FAQs: No, but we hope they add this feature soon
Gale & Martin Welcome Bonus – €4000 & up to 100 spins!
The headline figure on this bonus certainly looks out of this world, but is the offer as generous as it seems? As always, it is worth taking a little time reading through the bonus terms and conditions before taking the plunge.
Gale & Martin offer a first deposit superhero package worth 250% up to €2000 + 50 free spins followed by a second deposit superhero package worth 300% up to €2000 + 50 free spins. The free spins are only to be used on certain games so you will need to make sure those games are supported in your country.
A €20 minimum deposit is required to initiate the offer, and the bonuses and related deposits are subject to a 30x wagering requirement, which is low compared to some other sites. Bets placed on other games will void the bonuses.
Overall, this is a bonus offer worthy of praise, but there are strings attached. So, make sure you understand all the T’s & C’s before you sign up and claim your bonus.
Recurring Bonuses and Promotions
There were no other bonuses listed on the website at the time of writing, but there is mention of further free bonuses in the terms and conditions. It states that all no-deposit bonuses are subject to 100x wagering requirements. Again, these are only valid for qualifying slot games.
Gale & Martin first Deposit Bonus Terms & Conditions
The Welcome Bonus is applied to any new player’s first and second deposits providing they meet all the requirements for the offer. To claim the bonus, you need to create a new account and deposit at least €20. The live chat advisors can help you if you have any issues.
Remember, you’ll need to wager 30x the bonus and first deposit before any winnings gained from the bonus funds can be withdrawn.
You will also receive up to 50 free spins upon activation of each welcome bonus, which can be used on games from selected providers.
All bonuses are paid in virtual funds which cannot be withdrawn. Any winnings can be withdrawn once the wagering requirement has been met.
Gale & Martin – VIP and Loyalty Programs
We mentioned earlier how the lack of a FAQs section did not help the site’s credibility. Well, you can add the absence of a VIP program to that list. Okay, many bettors never use loyalty programs or VIP schemes, but they at least give you the assurance that the site is visited by some high rollers. And if the site is good enough for them, then it is good enough for the rest of us. Anyway, there are no such schemes available on the Gale & Martin website.
From what we can tell, the company has switched owners recently and some features may have disappeared or are being redeveloped, so keep an eye on their website as new features may be added.
Casino Games: Slots, Table Games & Live Casino
One area where our superhero couple really scores high is in the choice of games. They have used their powers to deliver in excess of 1000 games featuring many top slot titles as well as a huge choice of casino classics such as roulette, blackjack, baccarat, poker, cribbage, craps, sic bo and live dealer games.
There are games from at least 14 different providers, but the number may vary depending on your location. You can search by the provider or by slot type. There is also a menu to select featured, slots, table games, live games or all games. Finally, there is a search facility to find games by title. It is not the most comprehensive menu system, but it is simple to use.
Even the most demanding players will be satisfied with the choice of slots with more than 1000 available. The list of developers whose games are featured include:
- MG Gaming
- Mr Sloty
- SA Gaming
The list includes top titles such as Game of Thrones, Demi-Gods II, Medusa Megaways and Book of Sun, and fun titles such as Parrot Rock and Smoking Dogs.
Blackjack & Roulette
Blackjack fans can choose between an impressive 26 versions of the game including American, European, Pontoon, Single Deck and Super 7. If you are a roulette hero, you are even better catered for with 35 options to choose from. Roulette variations include American, European, Zagreb, Gibraltar and Chinese.
Gale & Martin also offer 10 versions of keno and a range of other games including sic bo, craps, cribbage and bingo.
Live casino games are all the rage and Gale & Martin have included 16 variants on their website. Players who want to interact with a real dealer and benefit from the latest online table gaming technology can choose from a range of games including roulette, blackjack and sic bo.
The big focus here is on roulette with 11 different variations, including Arabic and Italian. However, the overall choice of live games is somewhat limited compared to other online casinos. Considering there is such a huge choice of slots, this is a little disappointing.
Is Gale & Martin Legit or a Scam?
Okay, so we have covered all the main features, but we have not answered one vital question: Can our superheroes be trusted to deliver a satisfying gaming experience?
Let’s begin with security. The site promises that the registration form will be protected by SSL encryption (HTTPS) and this is the least you would expect when performing online transactions and sharing personal data over the internet. All passwords are stored non-reversible hash key. This should ensure that your password cannot be compromised.
In addition, authenticity and verification checks may be carried out to validate the identity of players. All of these measures should provide a safe and secure environment for gaming and to protect your financial and personal data.
The security policy also states that all games are powered by random number generators which use sophisticated algorithms to ensure that everything is left to chance. These are monitored on a regular basis, meaning that all the games should be fair to players.
But let’s stop for a moment – we need to talk about some of the negative reviews of the site. I have certainly read some online, so I thought I should dig a little deeper. In most cases, it seems that the bad reviews have come from players who have not fully understood the bonus offer or who have failed to read the full terms and conditions of the website before signing up.
I must say, if you are happy to hand over your money online without reading the small print, you can’t really complain if you find yourself breaching the conditions of your agreement. Even if you are dealing with an established global brand, you should check the terms of any offer. After all, there are always string attached.
There is a lesson here, that even if a site is classed as trustworthy there is still a level of responsibility on the player’s side to make sure they understand the rules. In our experience, Gale & Martin offer a great choice of slots and a decent bonus offer and are a legitimate online casino website.
Gale & Martin mobile options
Most of us love playing on our mobile devices. We perform so many of our daily functions on our smartphones and tablets that it makes sense that we want to play on the go too. So, whether you are in the park, on public transport or in your local café, you want to know you can play without any issues.
Now, if you were hoping for a dedicated app, you might have to wait. Gale & Martin’s mobile offering comes in the form of a responsive website that automatically adapts to smaller screen sizes. We didn’t have time to check if every game is available on the mobile site, but the simplicity of the design certainly makes it easy to navigate, and there were plenty of games to choose from during our test.
The site is still quite young, and it appears they have switched ownership in recent years so further development may yield an app in the future. In the meantime, you can bookmark the website in any device regardless of the operating system.
Gale & Martin is operated under a master license issued by the government of Curacao. As far as we can tell, this is the only license they hold. Historically, casinos from this jurisdiction have been accessible to players from many other countries, even ones where they do not possess a license. The website makes it clear that players must be aware of the rules in their own region. We were able to sign up and play from the UK without any issues so UK players looking for a non-Gamstop website may decide to play here. Regulations will vary depending on your own location.
What We Like About Gale & Martin
- Great welcome bonus
- Fun website design
- Good choice of slots
- Easy to use
What We DON’T Like About Gale & Martin
- No mobile app
- No FAQs
- No VIP program
- Low monthly withdrawal limit
- Live casino selection quite small
FAQs Gale & Martin
Is Gale & Martin a serious and trustworthy casino?
Yes, the site offers a high level of player security and safety. Just make sure you understand the terms and conditions of the bonus offers and any restrictions that may apply to you.
Can I deposit as much as I like?
Yes, there is no limit to how much you can deposit but you can set your own limit if you want to.
Are winnings paid out fast and safely?
Bitcoin winnings are paid out in minutes. Other methods can take a day or more and may depend on your bank or payment provider.
Are winnings tax-free if I am a UK citizen?
Yes, all winnings are tax-free in the UK.
Does customer support speak English?
Yes, there is an English live chat service.
Who is behind and runs Gale & Martin?
The website is operated by Vega World Solutions N.V. based in Curacao. The site seems to have changed hands in recent times and may differ from an earlier version you may have used.
Can I play Microgaming slots on Gale & Martin?
No, Microgaming is not currently listed amongst the game providers.